We know what it is like to shop on-line, sometimes there will be a need to ask a question. If we haven’t already answered the question with our product page guides then we hope that out FAQ page might. 

 

Before contacting us, please check your email (including spam/junk folders) for our order confirmation, despatch confirmation and tracking information (if the carrier service offers this facility). If the facility is available then you can track your parcel 24/7 by visiting the carrier’s website. 

 

If you still cannot find the answer that you are looking for then please use our contact form on our home page.

 

Our Customer Care department is open Monday to Friday, 9:00 am to 5:15 pm, and we aim to get back to you as soon as possible.

If you have a product code or sales reference, please include it in the subject line of your message to help us deal with your enquiry efficiently.

Telephone

Our telephone lines are open Monday to Thursday, 9:00 am to 6:00 pm.

Telephone: 0333 444 4304

Call charges: Calls to 0333 numbers are charged at the same rate as calls to standard UK 01 and 02 numbers and are typically included in mobile and landline call packages. Charges may vary depending on your telephone provider and tariff. Please check with your provider for details.